Support
Questions, bug reports and feature requests are all welcome. Email [email protected]. Including your macOS version and which Mac you are using makes most problems much quicker to diagnose.
The menu bar item has disappeared
This is almost always macOS rather than Wirespeed. When the menu bar runs out of room, macOS silently hides status items — and it hides them entirely rather than showing an overflow. It is most noticeable on Macs with a notch, because the notch eats the middle of the bar, and when the frontmost app has a long menu of its own.
Switching to an app with a shorter menu usually brings the item straight back. If you run many menu bar apps, a menu bar manager such as Bartender or Ice will keep Wirespeed visible. Setting the menu bar display to Download only in Preferences also makes the item narrower.
The reading does not match my ISP's advertised speed
Wirespeed measures the traffic actually crossing your connection right now, not how much your connection is capable of. An idle Mac reads near zero however fast the line is. To measure capacity, use Run Speed Test in the panel.
The speed test disagrees with Ookla or fast.com
It will, and by design. Wirespeed's test is a single stream against Cloudflare with no server selection and no multi-connection ramp-up. It is meant to answer roughly how fast this link is right now, not to replace a dedicated speed testing service. Expect it to read lower than a multi-connection test on a fast line.
Numbers look wrong while a VPN is connected
Wirespeed follows the interface your Mac is routing through, so with a VPN up it measures the tunnel. Those figures include the VPN's own encapsulation overhead, so they read slightly higher than the payload you are actually moving. The panel names the connection it is measuring, so you can always tell which one you are looking at.
Should I read bytes or bits?
Both are offered in Preferences because both are in common use. ISPs advertise in bits per second (Mbps); Finder and most download managers count in bytes per second (MB/s). One MB/s is eight Mbps, so a connection sold as 100 Mbps tops out around 12.5 MB/s.
A warning triangle is showing
That means macOS reports no route to the internet. Wirespeed shows it instead of a rate because zero bytes per second is indistinguishable from a connection that is simply idle.
There is no icon in the Dock
Wirespeed is a menu bar app and deliberately has no Dock icon or app switcher entry. Everything lives in the panel: click the menu bar item to open it, and use Quit at the bottom to exit.
Launch at login will not stay switched on
Registering a login item requires a properly signed copy of the app. If you built Wirespeed yourself with ad-hoc signing, macOS refuses the registration and the switch reverts. Copies from the App Store are not affected.
Contact
[email protected]
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